Refund Policy

At TourPackages, we understand that travel plans can change. This Refund Policy outlines our guidelines for cancellations and refunds to ensure transparency and fairness.

1. Cancellation and Refund Schedule

2. How to Request a Cancellation

To cancel your booking, please follow these steps:

1. Contact us via WhatsApp at +91 77084 40510 or email at lakshmiholidaystrichy@gmail.com
2. Provide your booking reference number and registered phone number
3. State your reason for cancellation
4. You will receive a cancellation confirmation within 24-48 hours

Note: Cancellation requests must be submitted in writing. Verbal cancellation requests are not accepted.

3. Refund Processing

Once your cancellation is confirmed:

• Refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method
• Bank processing may take an additional 3-5 business days
• You will receive email confirmation once the refund is processed

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• Visa fees and permit charges
• Travel insurance premiums
• Special event tickets (concerts, shows, etc.)
• Peak season surcharges during festivals/holidays
• Any services already utilized

5. Partial Cancellations

If you wish to reduce the number of travelers or shorten the trip duration:

• Standard cancellation charges apply to the cancelled portion
• The remaining booking will be recalculated based on the new group size
• Price per person may increase for smaller groups
• Contact us at least 7 days in advance for modifications

6. Rescheduling Policy

Instead of cancelling, you may reschedule your trip:

• 15+ days before departure: Free rescheduling (one time only, subject to availability)
• 7-14 days before departure: Rescheduling fee of 10% of total cost
• Less than 7 days: Standard cancellation charges apply

Rescheduled trips must be taken within 6 months of the original booking date. Price differences for new dates will apply.

7. Force Majeure / Exceptional Circumstances

In case of cancellation due to circumstances beyond our control, including but not limited to:

• Natural disasters (floods, earthquakes, landslides)
• Pandemic or epidemic restrictions
• Government travel advisories or curfews
• Political unrest or civil disturbances
• Road closures or transport strikes

You will be offered either:

• Full credit for future travel (valid for 12 months), OR
• Full refund minus any non-recoverable costs already paid to suppliers

8. Cancellation by TourPackages

If we need to cancel your trip due to operational reasons (insufficient bookings, safety concerns, etc.):

• You will be notified at least 7 days before departure
• You will receive a 100% refund, OR
• Option to choose an alternative package of equal or higher value (difference payable/refundable)

9. Dispute Resolution

If you are not satisfied with our refund decision:

1. Email your concern to lakshmiholidaystrichy@gmail.com with supporting documents
2. Our team will review and respond within 5 business days
3. If unresolved, the matter will be escalated to our management team
4. Final decisions are at the discretion of TourPackages management

10. Contact Us

For cancellation requests or refund inquiries:

• WhatsApp: +91 77084 40510
• Phone: +91 77084 40510
• Email: lakshmiholidaystrichy@gmail.com
• Working Hours: Mon-Sat, 9:00 AM - 8:00 PM IST