Privacy Policy

Last updated: January 2024

At TourPackages, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

When you make a booking or inquiry, we may collect:

  • Full name (as per government ID)
  • Email address
  • Phone number and WhatsApp number
  • Billing and shipping address
  • Date of birth (for certain packages)
  • ID proof details (for permits and hotel check-ins)
  • Travel preferences and special requirements

1.2 Payment Information

We collect payment details necessary for processing your transactions. Note that we do not store complete credit/debit card information on our servers. Payment processing is handled by secure third-party payment gateways.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website addresses

2. How We Use Your Information

We use the collected information for the following purposes:

  • Process and manage your bookings
  • Communicate with you about your travel arrangements
  • Send booking confirmations and travel documents
  • Provide customer support and respond to inquiries
  • Send promotional offers and newsletters (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

3. Information Sharing

We may share your information with:

  • Service Providers: Hotels, transport partners, and tour guides necessary for fulfilling your booking
  • Payment Processors: For secure transaction processing
  • Government Authorities: When required by law or for permit applications
  • Business Partners: Only with your explicit consent

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure SSL encryption for data transmission
  • Secure storage with access controls
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Personalize your experience
  • Serve relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal compliance.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Phone: +91 77084 40510
  • Email: lakshmiholidaystrichy@gmail.com
  • WhatsApp: +91 77084 40510